It takes a lot to get me outwardly upset. One thing that does it for me, though, is poor customer service.
We just came from the Marathon station on Colerain Avenue, north of Banning Road, in Cincinnati, Ohio. I paid at the pump for gas, and, as Keisha and I are cleaning off the windows, she says she has to go to the restroom. When she says it, she means it and usually needs to go right away. That’s what we have learned from the past anyway.
She went inside and came out a few seconds later. “Daddy, they don’t have a restroom.”
I went inside and asked the attendant if that was so. “Our public restroom is broken.”
“But where do YOU go then?”
“Oh, we have our own.”
“Okay, so let me get this straight. You’re going to let this little girl have an accident here on your floor because you don’t have a restroom for her to go to.”
“Yeah. The one we have for customers is broken.”
“I understand. But YOU have one that’s working, but you’re not going to let her use it.”
Why not provide a great customer service experience, huh? Whether it’s buying gas or needing to use a restroom or buying a refreshment, why not make it great for customers so that they will tell their friends and will return? Why not go the extra mile to help customers out?
I now understand why we go to the more modern stations that have restrooms for everyone.
None of this probably makes any sense, but I just had to get it out here.
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journey+inside+my+mind journeyinsidemymind jimm daniel+johnson+jr